📞 Contact Unifold
The Unifold team reviews requests throughout the week and aims to get you a clear next step as quickly as we can. If the question is about a specific transfer, skim Finding your deposit first. Many cases are a pending source withdrawal or a mismatched token/network.
Submit a request
Use the support form. Include:
- The email we should reply to
- A short subject
- The website you were using, starting with https:// (required)
- The deposit or destination wallet, if the issue is transactional
- What you expected, what you saw, and any transaction hashes
We typically reply within 24 to 48 hours.
You can also write support@unifold.io. For sales or partnerships, use hello@unifold.io.
What helps us move faster
- Website you were using (https://)
- Token, network, and amount
- Transaction hash(es) on the source and, if you have them, destination explorers
- Screenshots of the widget status, with addresses visible
- Whether you sent from a wallet, an exchange withdrawal screen, or checkout
Do not send seed phrases, exchange passwords, or two-factor codes. We will never ask for those.
Developers
Integration questions belong in docs.unifold.io. If something in production is failing for end users, still use the support form and mention that you are the integrating team.
Still need a person?
If this guide did not clear it up, send the team a request with your transaction details.
Open the support form